Blog: ERP Support

My colleagues and I provide PeopleSoft technical support to several business areas.  In addition to project support, I look forward to answering emails and caller inquiries.  I rely on my technical experience and listening skills to decipher and solve business problems.   I try to confirm the underlying issue quickly and keep my communication in the user’s terms.  It’s motivating to help managers, DBAs, and users alike—remotely assisting from our support center in Walled Lake, Mi. Here are some recent samples of how I help each day beyond my ongoing duties. Rather than asking IT to write...

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In my role as part of the Remote Development and Support team, I encounter a number of issues that users encounter on a daily basis.  The following is an example of a typical day. An accounts payable client using PeopleSoft financials calls to tell me that something is not working, she doesn’t know what the problem is or what she did that could have caused the problem and she wants to know why she does not getting the expected results.  After some research, I determined that the problem resides in a custom voucher load process that populates quick invoice tables.  The file with the invoice...

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I recently resolved an issue for one of our clients. The client had upgraded their PeopleSoft system to the latest version and indicated some data was missing and wondered why the upgrade had not created the data. After researching it a bit and with experience with other clients, I discovered the problem was not with the upgrade.  Apparently, after the upgrade, a bundle was applied and a script from a bundle was either not run or was run at an improper time and, as a result, the data was not created. After reviewing the issue, we determined that the script could still be run.  Data then...

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