Case Study: PeopleSoft Application, Database and Infrastructure Support

Client Brief

Client is a healthcare company who is located on the East Coast.

Issue

The Client uses PeopleSoft’s Human Capital Management and Financials applications and had just completed implementing additional financials modules. Plus the Client had recently outsourced its entire IT function to a third party. Soon after the implementation of the additional financials modules the Client started to experience a number of functional and technical application issues as well as technical PeopleSoft infrastructure issues.

DSI Solution

Initially, DSI’s primary objective was to review the implementation of the new financials modules, make corrections as needed and provide training to users regarding the proper ways to use the new functionality. DSI was also engaged to provide DBA, infrastructure and application support for the PeopleSoft environment while the outsourcer provides support for the Client’s clinical applications. DSI was able to stabilize the system and train users in the proper use of the application.

Client Benefits

On an ongoing basis, DSI provides PeopleSoft database, infrastructure and fractional application support. DSI’s fractional services model provides the Client a savings equivalent to one and one-half person and eliminates the need to hire, manage and train internal staff.