Documentation

Whether for a custom developed application or for purchased software such as PeopleSoft, Lawson or Salesforce.com, DSI can assist you with documentation specific to you needs.

Typical Documentation Deliverable

• User specific documentation to assist with daily, weekly or monthly processes.
• Run-time documentation that details the steps required to execute various jobs.
• “Cheat-Sheets” – documents the users sometime refer to when doing complex tasks.
• System administration documentation explaining how to execute complex system administration tasks.

Documentation Process Flow

• Identify and research what needs to be documented as well as understanding the reason for the documentation if vendor-delivered documentation is available.
• Review the process that the user is currently using and identify shortcomings.
• Determine if the current process is consistently delivering the expected results and if not, analyze what changes are needed.
• Develop documentation that clearly and accurately describe the steps required to complete the expected task.
• Review the documentation with the user and provide support as the user executes the task using the new documentation.
• Provide additional support, if needed, while the user becomes familiar with the process.